Shop with confidence, knowing that your happiness is our #1 priority.

90-DAY SATISFACTION GUARANTEE
Here at My Derma Dream, we proudly stand behind every skincare device, topical, and accessory we sell with a generous 90-day satisfaction guarantee:

Try your purchase for 90 days.

Make it a part of your skincare routine.

Experience for yourself the promised skin rejuvenating and/or self-care effects.

If, for any reason, you’re not thrilled with your results, we offer exchanges or alternatives to ensure your satisfaction. Contact our Dream Team for assistance. 786-442-2626

We insist–because your happiness is our #1 priority!

DEVICE WARRANTY
My Derma Dream stands behind every skincare device we sell with a one-year warranty. It must work as promised – and continue to work free of manufacturer defects – or you can exchange it for replacement within one year of receipt.

Email us at info@mydermadream.com or use our help button in the bottom right of the page to initiate the exchange.

For all refunds, returns, and exchanges, proof of purchase is required.

ORDER CANCELLATION POLICY
Made a mistake with your purchase? Changed your mind or need to alter your order?

Order cancellations and changes can be initiated within 59 minutes of purchase; contact info@mydermadream.com for assistance.

Unfortunately, after 59 minutes, because we’re committed to the fastest possible order delivery, we’re unable to cancel your order.

However, you’re welcome to return unopened devices, as received, within 7 days of delivery for a refund of 30% of the purchase price, minus any return shipping fees. The refund will be processed within 14 days of receipt and applied back to the original method of purchase.

Please contact 786-442-2626 to initiate the return.

WANT TO INITIATE AN EXCHANGE OR REQUEST AN ALTERNATIVE PRODUCT?
We are committed to helping you achieve your skincare goals. If at any time during your 90-day satisfaction period you are unhappy with your progress, please contact our skincare consultants at 786-442-2626 for personalized advice or to explore alternative approaches with our range of effective skincare products.

If you are unhappy with your serum or topical, we are happy to provide you with a free alternative serum to use, with no need to return your existing product.

If you are dissatisfied with your device, we will provide you with an exchange for any other device in our catalog.

RETURNS AND REFUNDS
Serums, Topicals, and Consumables:
Due to strict quality control measures, we cannot accept returns or provide refunds for serums, topicals, moisturizers, cleansers, or other consumable products. We cannot guarantee that these products were stored properly or not tampered with after leaving our warehouse.

If you are unhappy with your serum or topical, please contact us to request a free alternative serum. We ask that you dispose of the product in accordance with your local laws and regulations.

Devices:
If you are unhappy with your device, we are happy to provide you with an exchange for any other device in our catalog of equal or lesser value to the device being replaced.

If you wish to return your device, we offer a 30% refund of your initial purchase price. The remaining funds cover return handling, shipment to our refurbishment center, device cleaning, testing, quality assurance, repackaging, and restocking.

ORDER CANCELLATION POLICY
If you would like to cancel your order, we are happy to provide a full refund if your cancellation request is submitted within 59 minutes of placing your order.

Unfortunately, after this time, we are unable to cancel orders as we strive to ship them as quickly as possible.

HOW TO BEGIN THE PROCESS:
To initiate an exchange, request an alternative product, or inquire about a return, please contact us:

Phone: 786-442-2626

Email: info@mydermadream.com

Our Dream Team will guide you through the process and provide the necessary documentation.

For exchanges or refunds, proof of purchase and proof of product condition (via photos) are required.

These Terms and Conditions are subject to United States Law

OVERVIEW

This website is operated by AKIKA.COM LLC. Throughout the site, the terms “we”, “us” and “our” refer to My Derma Dream. My Derma Dream offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

GOVERNING LAW

Governing Law and Jurisdiction. The validity, interpretation, construction and performance of this Agreement shall be governed by the laws of the United States, where applicable, and otherwise by the laws of the State of Florida, without regard to its principles of conflicts of laws. Any dispute arising out of these Terms & Conditions shall be heard in a court of competent jurisdiction over cases and controversies arising in the state of Florida.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall My Derma Dream, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless My Derma Dream and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@mydermadream.com.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/german-40/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/german-40/privacy_policy).

Schedule 1. Terms and Conditions

You are shopping on a My Derma Dream’s website (the “My Derma Dream”). If you place a Qualifying Customer Order, the Product(s) that you are purchasing will be sold first by the My Derma Dream to Passport Global Inc (“Passport”), and then by Passport to you under these Terms and Conditions. Your payment information, shipping address, and any additional information required or requested to complete your order will be shared directly with Passport and its nominated agents and contractors, in order to enable Passport to complete your Qualifying Customer Order. Your Qualifying Customer Order is subject to: (1) these Terms and Conditions; and (2) any relevant terms and conditions imposed by the My Derma Dream. By completing your purchase, you confirm that you have read and agree to be bound by all of these. By placing a Qualifying Customer Order on the My Derma Dream’s website, you understand and agree that:

3.1 You are dealing with and providing your information to Passport. Passport may contact you about your order.

3.2 If there is an error in the price listed for a Product on the My Derma Dream’s website, or in the price applied to the product during the sale of and processing of your order for the Product, Passport and its nominated agents are entitled to contact you, correct the price, and/or cancel your order.

3.3 The My Derma Dream remains responsible for handling payment for your order.

3.4 Once your payment is processed, ownership in the items will shift from Passport, to you.

3.5 Certain addresses will be ineligible for shipment, such as PO box addresses.

3.6 Passport may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.

3.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.

3.8 You authorise Passport and its nominated agents and contractors to perform any of the following activities in connection with the delivery of any Products: (i) to act as your agent to make and file customs declarations and all related actions as your direct representative, which expressly includes completing any documents, amending product or Harmonised System codes, and paying any duties, taxes or penalties required under applicable laws and regulations; (ii) to act as forwarding agent for customs import and export control purposes solely for the purpose of designating a customs broker to perform customs clearance and entry; and (iii) to redirect an order to your customs broker or other address upon request by any person whom Passport’s nominated agents and contractors believe in its reasonable opinion to be authorised.

No Warranties

AKIKA.COM LLC makes no representations of any kind with respect to this website or the material on this website. The information on this website should not be construed as advice.

Limitation of Liability

Neither MyDermaDream nor any of its officers, directors or employees shall be liable for anything arising out of or in any way connected with the use of this website, whether such liability is based on contract or not. MyDermaDream, including its officers, directors and employees, shall not be liable for any indirect, consequential or special damages arising out of or in any way connected with the use of this website.

Indemnification

You hereby indemnify MyDermaDream against any and all liability, costs, claims, damages and expenses related in any way to your breach of any of the provisions of these Terms and Conditions.

Severability

If any provision of these Terms and Conditions is found to be invalid under applicable law, that provision shall be severed without affecting the remaining provisions.

Changes to terms and conditions

MyDermaDream may change these Terms and Conditions at any time in its sole discretion, and you are expected to review these Terms and Conditions periodically when using this Site.

Transfer

MyDermaDream may assign, transfer or subcontract its rights and/or obligations under these Terms and Conditions to you without notice to you. However, you may not assign, transfer or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between MyDermaDream and you with respect to your use of this Site, and supersede all prior agreements and understandings.

Governing Law and Jurisdiction
Use of Data.
We share your (the visitor's, the customer's) order number, courier name and transaction number in connection with your orders. With a service provider called Proveway Uptrack. Proveway Uptrack synchronizes and verifies shipping information with payment gateways. Proveway Uptrack does not use personal information such as email and your name. You can learn more about Proveway's privacy policy here - https://proveway.com/privacy-policy.php

Data Usage
We share your (the visitor, the customer) Order Tracking Number, Courier Name, and Transaction Number associated with your orders. With a service provider called Proveway Uptrack. Proveway Uptrack Synchronizes and verifies the Shipping details to the payment gateways. Proveway Uptrack does not utilize any personal information like email and your name. You can know more about Proveway privacy policy here - https://www.proveway.com/blog/privacy-policy

MDD Habit Tracker App

1. Personal Information
For MDD Habit Tracker App users: We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices regarding your personal information, please contact us at info@mydermadream.com.

2. Information We Collect
We collect information from you when you use our app, including:
Personal Information: This includes your name, email address, phone number, and any other information you provide when you create an account.
Selfies and Photos: We collect and store the selfies and photos you upload to our app.
Usage Data: We collect information about how you use our app, such as the features you use and the time and date of your visits.
Device Information: We collect information about the device you use to access our app, including the device model, operating system, and IP address.

3. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and maintain our app.
To improve, personalize, and expand our app.
To understand and analyze how you use our app.
To develop new products, services, features, and rewards.

5. Data Sharing with Third Parties
We do not share your personal data with third parties for marketing or any other purposes without your explicit consent. However, we may share data with service providers who assist us in operating our services, such as data storage and processing.

6. Use of Third-Party Services
We use trusted third-party services, including Google Cloud Platform (GCP), to store and manage user data. These service providers adhere to strict data security standards and only access your data as necessary to provide their services.

7. How to Request Information Removal
You have the right to request the deletion of your personal information and any data you have uploaded to our app. To request the removal of your information, please follow these steps:
Contact Us: Send an email to info@mydermadream.com with the subject line "App Information Removal Request".
Provide Details: Include your full name, the email address associated with your account, and a detailed description of the information you want removed.
Verification: For security purposes, we may request additional information to verify your identity before processing your request.
Processing Your Request: We will acknowledge your request within 72 hours and aim to process your request within 14 days. You will be notified once your information has been removed.
Please note that certain information may need to be retained for legal or administrative purposes.